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Official Loungefly Retailers for UK & Europe

Free UK delivery over £30

LF15 for 15% off select items

Returns Policy

  1. Returns

    The following criteria must be met in order to be eligible for an exchange, return, or refund.

    • Returns must be postmarked within 30 days of the original order date.
    • Item(s) returned must be new, unused and in their original packaging, please package the item securely and ensure our returns form is included inside.
    • Item(s) will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
    • If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

    How do I return my parcel?

    All items must be returned within 30 days, this can be done by any courier. All returns must be sent tracked and a tracking number provided. If for some reason you have received a faulty or incorrect item we will refund your shipping cost, please contact us directly and a member of our team can assist.

    Are returns free of charge ?

    Only for items which have been damaged in transit or incorrectly sent (UK ONLY).

    Are there any exclusions for returns?

    Heavily discounted and outlet products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose, are not as described). It will state in the description of the product if they are excluded from returns (except for the previously stated reason).

    Any items returned due to unwanted/change of mind, we do not supply a free returns label.

    What if I return an item that doesn't meet the Returns criteria?

    If not acceptable, the item will either be returned to you. If the item is of an acceptable condition but out of the 30 days, we can not guarantee a replacement or full refund and we may offer store credit.

    Where do i return my item?

    Please return your item to the following address;

    LF Lovers
    Unit 19 Maybrook Business Park
    Minworth
    Birmingham
    West Midlands
    B76 1AL

    How long do refunds take to process?

    Once your return order has been received, it can take up to 5-7 working days to process.